In this workshop you will learn how to listen to what your customers are saying and respond to online review comments.

With the popularity of review sites such as Trip Advisor on the increase, it’s becoming more important for businesses to monitor what is being said about them.

Businesses can no longer rely on their own online marketing messages. 90% of consumers now read online reviews before visiting a business and 88% of consumers now trust online reviews as much as personal recommendations. This workshop will highlight the huge benefits that can be had by having online reviews and also show you how to get more positive reviews and how to manage your existing ones.

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