Be part of something bigger

A series of 3 webinars designed for people considering or in the process of starting their own business.

Webinar 1 looks at the importance of market research in exploring the viability of an idea, validating your assumptions and introducing the business model canvas as a tool for planning for business success. You will come away with a template to complete for your own business.

You will leave the workshop understanding the skills you need and the actions you need to take to start their business.

This workshop will help you understand:

• The main reasons business fail
• The importance of planning for success
• The importance of market research and how to do it
• What resources you will require
• The basic requirements for setting up e.g registration, insurance, tax & VAT

After introducing each topic and explaining the relevance, we will introduce tools that can be applied at that stage. Participants will have the opportunity to discuss and plan how they will implement these tools.

To book a place click here

A simple guide to dealing with complaints.

In business it’s almost a certainty we won’t get things 100% right, 100% of the time. Just one dissatisfied customer can have an effect on your business if you don’t handle things properly. In this webinar we look at how we can turn a customer complaint into a compliment, and increase our customer satisfaction.

Some of the topics covered in this webinar include:

• How to identify a complaint, rather than a comment?
• What should be done when you receive a complaint?
• What are the best ways of dealing with complaints?
• How you can turn your complainers into your most loyal customers?

To book a place click here

In this workshop we will look at a structure for strategic thinking that will allow you to step back, take a look at your business and identify the areas where change is required now.

The new business environment means businesses need to review every aspect of their business to make sure it is ready for the return. In this workshop we will look at a structure for strategic thinking that will allow you to step back, take a look at your business and identify the areas where change is required now… and where is not.

To book a place click here

In this programme, we start at the end of the sales process – finalising the sale!

In this programme, we start at the end of the sales process. The final element of ‘Asking for the order’ or ‘clinching the deal’ is often a part of the sales process that many business owners find challenging. We look at this first! We then work through the sales ladder to provide the complete picture.

Content

• 5 + ways to close sales – some ideas;
• Recognising buying signals – when the customer is ready to purchase;
• Negotiation techniques – working to a joint solution;
• Handling objections – what to do when customers say no;
• Link sales – upselling and offering more to add value;
• Developing key messages and points of difference;
• Asking the right questions to find out about customers;
• Getting in front of customers when they are susceptible to purchase;
• Existing customers – potential customers – 10 key sales tips that cost nothing;
• Different sales scenarios – face to face, on zoom, e commerce, phone and voice.

Focus of this session is to provide practical advice that can be utilised in the business with immediate effect.

To book a place click here