Be part of something bigger

Do you use TripAdvisor to your advantage or do you dread when you get a new review? Use this webinar to learn the positives of the site.

With review sites being used by over 80% of travellers to make a buying decision, having a presence on the most used review site, TripAdvisor, is critical to the success of your hospitality business. This webinar covers the key areas of focus for all hospitality professionals who want to get their business recognised on TripAdvisor. Some of the topics this webinar will cover include:

• What is TripAdvisor and what other review sites should you be aware of?
• Why are TripAdvisor reviews important for your business?
• What is the best way to gather and respond to reviews?
• How can TripAdvisor be used to promote your business?

To book a place click here.

This webinar will look at how you can increase your chances of ranking in local search results and maps, focussing on optimising your Google my Business page.

This webinar will look at how you can increase your chances of ranking in local search results and maps, focussing on optimising your Google my Business page.

To book a place click here.

Every business needs a website, and if budget is tight, then you might prefer to build one yourself.

Introducing WordPress – one of the most popular web building systems used on millions of sites across the world. This webinar will be delivered over 2 parts.

Part 1

We’ll begin this session with a brief outline of some of the basic components of a business website. What pages do you need to create, what messages do you want to tell, what is the purpose of your website?

You’ll learn how to create a WordPress account, choose a theme (a design), create some basic web pages, and be introduced to Blogging!

To book a place click here.

How do you know if you are applying the correct tactics and resources to your marketing efforts?

With social media marketing being directly accessible via the smartphone in your pocket we can talk to our target audience on a daily basis. But, is this the priority marketing tactic to achieve your business goals?

In this webinar we look at a variety of marketing tactics, exploring the purpose of each tactic and its role in achieving common marketing goals, for example, driving sales, building brand awareness and generating customer reviews.

Marketing tactics such as paid advertising, email marketing, blogging, in-person networking and social media will be discussed.

To book a place click here.

Do you sometimes feel like you’re under siege? Does it feel like you’re almost continually in conflict? Do you get stressed out by certain business interactions? Do you feel like you’re often chasing or evading staff customers or suppliers?

Do you sometimes feel like you’re under siege? Does it feel like you’re almost continually in conflict? Do you get stressed out by certain business interactions? Do you feel like you’re often chasing or evading staff customers or suppliers?

Yes? Then it’s time to get assertive…

Do you want to learn how to have more respectful and productive communication and interactions? If so, come along and assert your right to be assertive!

During the Assertiveness Skills for Business Workshop we explore many elements of assertive thinking and behaviours. We start with understanding what assertiveness is. Because many people confuse assertiveness with other types of behaviours, we think that’s a great starting point!

Participants also learn how to:

• Recognise assertive behaviour
• Reduce a physical tension
• Say “No” assertively and without guilt
• Handle compliments and complaints
• Deal with disappointment and criticism assertively
• Adopt new assertive thinking styles and behaviours

To book a place click here.