Learn how to gain loyalty and maximise word of mouth recommendations through delivering excellent customer service. How to provide service that keeps customers returning and sharing their experiences.

This workshop will demonstrate skills and tools to use on a daily basis in your businesses. You will learn to:

• Identify challenges in their current customer provision
• Identify opportunities in their Customer Journey for Exceeding Customer Expectations
• Understand the potential costs and benefits to their company of delivering an excellent customer experience
• Understand where to access further assistance.

Book this event here