Learn how to gain loyalty & maximise word of mouth recommendations through delivering excellent customer service.

Learn how to gain loyalty and maximise word of mouth recommendations through delivering excellent customer service. This workshop aims to provide ideas and practical advice on how to provide excellent service that keeps customers returning and sharing their experiences.

This workshop will demonstrate skills and tools to use on a daily basis in your businesses. You will learn to:

• Identify challenges in your current customer provision
• Identify opportunities in your Customer Journey for Exceeding Customer Expectations
• Understand the potential costs and benefits to your company of delivering an excellent customer experience
• Understand where to access further assistance.
• Book this event here