A simple guide to dealing with complaints.

In business it’s almost a certainty we won’t get things 100% right, 100% of the time. Just one dissatisfied customer can have an effect on your business if you don’t handle things properly. In this workshop, we look at how we can turn a customer complaint into a compliment and increase our customer satisfaction.

Some of the topics covered in this workshop include:

• How to identify a complaint, rather than a comment?
• What should be done when you receive a complaint?
• What are the best ways of dealing with complaints?
• How you can turn your complainers into your most loyal customers?

To book a place, click here.