september, 2023
14sep9:30 am12:00 pmBusiness Gateway Workshop - Turning Complaints into Compliments
Event Details
A simple guide to dealing with complaints. In business it's almost a certainty we won't get things 100% right, 100% of the time. Just one dissatisfied customer can have an effect
Event Details
A simple guide to dealing with complaints.
In business it’s almost a certainty we won’t get things 100% right, 100% of the time. Just one dissatisfied customer can have an effect on your business if you don’t handle things properly. In this workshop, we look at how we can turn a customer complaint into a compliment and increase our customer satisfaction.
Some of the topics covered in this workshop include:
- How to identify a complaint, rather than a comment?
- What should be done when you receive a complaint?
- What are the best ways of dealing with complaints?
- How you can turn your complainers into your most loyal customers?
To book a place, click here.
Time
(Thursday) 9:30 am - 12:00 pm
Organizer
Lynsey Garrick01563 576481 Ingram Enterprise Centre, 30 John Finnie Street Kilmarnock KA1 1DD