september, 2023

14sep9:30 am12:00 pmBusiness Gateway Workshop - Turning Complaints into Compliments

Event Details

A simple guide to dealing with complaints.

In business it’s almost a certainty we won’t get things 100% right, 100% of the time. Just one dissatisfied customer can have an effect on your business if you don’t handle things properly. In this workshop, we look at how we can turn a customer complaint into a compliment and increase our customer satisfaction.

Some of the topics covered in this workshop include:

  • How to identify a complaint, rather than a comment?
  • What should be done when you receive a complaint?
  • What are the best ways of dealing with complaints?
  • How you can turn your complainers into your most loyal customers?

To book a place, click here.


(Thursday) 9:30 am - 12:00 pm


County Buildings - South Ayrshire Council

County Buildings,Ayr, KA7 1DR


Lynsey Garrick01563 576481 Ingram Enterprise Centre, 30 John Finnie Street Kilmarnock KA1 1DD

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