Events at this location

Do you sometimes feel like you’re under siege? Does it feel like you’re almost continually in conflict? Do you get stressed out by certain business interactions? Do you feel like you’re often chasing or evading staff customers or suppliers?

Do you sometimes feel like you’re under siege? Does it feel like you’re almost continually in conflict? Do you get stressed out by certain business interactions? Do you feel like you’re often chasing or evading staff customers or suppliers?

Yes? Then it’s time to get assertive…

Do you want to learn how to have more respectful and productive communication and interactions? If so, come along and assert your right to be assertive!

During the Assertiveness Skills for Business Workshop we explore many elements of assertive thinking and behaviours. We start with understanding what assertiveness is. Because many people confuse assertiveness with other types of behaviours, we think that’s a great starting point!

Participants also learn how to:

• Recognise assertive behaviour
• Reduce a physical tension
• Say “No” assertively and without guilt
• Handle compliments and complaints
• Deal with disappointment and criticism assertively
• Adopt new assertive thinking styles and behaviours

To book a place click here.

These two new video platforms attract huge audiences and are growing fast.

The bitesize format of the apps makes them the perfect place for you to showcase your products, share your expertise and promote your brand values. This webinar will cover everything you need to know about creating short form videos on your smartphone that will build you a following on TikTok or Instagram Reels and, ultimately, grow your business.

To book a place click here.

This webinar aims to equip you with the knowledge and skills necessary to manage your finances and comply with regulatory and legal requirements through a relevant bookkeeping system.

This webinar will explain:

• What financial records are needed
• The broad principles and procedures of accounting systems
• How to choose accounting systems – both manual and computerised
• Which financial statements and statutory returns are relevant to your business
• Different accounting periods and financial years
• How to use financial records for monitoring the financial state of your business
• Cash flow forecasting, profit and loss statements as well as what they should contain
• What financial measures and forecasts are needed by your business
• What information on financial record keeping is available and from whom

By the end of this webinar you will be able to introduce or improve your financial record keeping system and improve how you manage your finances.

To book a place click here.

Dealing with difficult conversations can be so time consuming.

Dealing with difficult conversations can be so time consuming. Attend the Business Gateway session with Arena HR and devise a strategy to allow you to handle difficult conversations effectively and get a solution quickly. This allows you to get back to doing your job well and increase the harmony in the workplace.

To book a place click here.

If you know the story you want to tell, are keen to embrace video but need to improve your technical and editing skills, this webinar is for you.

Join our webinar to develop your video production and editing skills. During this workshop, we will teach you the fundamentals of video editing on your mobile device and how to:

• Create video content
• Edit video (focussing on 2 video editing apps including InShot & SPLICE)
• Where to host and how to promote your video

To book a place click here.

This workshop is aimed at new and existing businesses which are looking to use Xero to manage their bookkeeping or would like a refresher on how to use Xero.

Delegates will leave this course with a greater knowledge of what cloud accounting is and how it is beneficial for your business. We will look specifically at the accounting software Xero in detail including how to set up a Xero account, link and reconcile bank accounts, create and personalise sales and purchase invoices, view relevant reports and use contacts feature.

As a result of this session, delegates will be able to:

• Set up a Xero account
• Link and reconcile bank accounts
• Create and personalise sales invoices
• Create purchase invoices
• View relevant reports (Profit and Loss, Balance Sheet, Aged Debtors and Creditors)
• Use contacts feature

To book a place click here.

This workshop aims to transform your attitude towards writing and help you create engaging, useful material for your website.

You’ll learn the secrets of persuasive writing, how to make writing more accessible and concise, and common structures to help get started when you’re staring at a blank screen.

Whatever business you’re in, being able to explain what you do in the written form is an essential skill and with our feedback and coaching you’ll get better at it. Whether you consider yourself good at writing or if it’s something you’ve always struggled with, you’ll find yourself both encouraged and challenged by this interactive, engaging session.

To book a place click here.

This is an introductory workshop aimed at people who are interested in creating a podcast for their business or appearing as guests on other people’s podcasts.

It will give you all the information you need to get started and a slight understanding of what podcasts can do for your business.

Your trainer, Colin Kelly, is a former broadcaster and journalist best known for his work with BBC Scotland and BBC Radio 5 Live. He also produces his own successful podcast and will share with you the secrets of success and the equipment that can help, even if you’re on a very limited budget. We’ll cover the basics such as how to set up and publish a podcast, simple steps that you can take to improve the sound quality and how to use your voice and other techniques to keep your audience engaged. Simple production elements such as basic editing and adding music will be included.

You don’t need to bring anything with you as equipment will be provided on the day.

To book a place click here.

Cyber Security is now more important than ever, this webinar will help you get on top of what is required to be cyber safe.

With more and more business processes moving into the cloud, we need to be more cautious than ever, defending against hacks, exploits and scams. This practical webinar will look at website security, social media safety, password protection and more.

Aimed at small business owners who want to embrace online opportunities, but who understand the real dangers and their impact in today’s connected world.

To book a place click here.

This webinar will give you 30 uncomplicated, effective steps that you can do yourself for free that will help strengthen your digital presence.

What to expect from this event:

The workshop will be broken down into 3 sections:

• Making sure you understand what you’re doing and why
• Helping you gain control and organise your assets
• Be confident in knowing not only what content you should be producing, but where you should post it to be of most help to your customers and potential customers.

You will leave feeling more motivated and with a sense of purpose. Confident that even if you don’t complete all 30 steps you are doing something constructive to help your business during this time.

To book a place click here.

This workshop aims to help you deliver a competitive and profitable service through recognising the importance of customer service in attracting and retaining customers.

In this workshop you will:

• Appraise the role of customer service in yielding competitive advantage
• Improve your own customer service
• Understand the role of technology in managing and delivering customer service
• Understanding the role of social media in managing reputation
• Share models of best practice in delivering customer service
• Consider an action plan for the integration of a customer focussed culture
• Learn about legislation, standards and codes of practice that affect the delivery of products and services

By the end of the workshop you will have the skills and knowledge necessary to implement a customer focussed culture and cycle of continuous improvement.

To book a place click here.